We're Here to Help

Have questions about Purrify? Need help with your order? Our friendly customer support team is ready to assist you with expert advice and solutions.

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Email Support

support@purrify.ca

Get detailed help via email

Usually within 24 hours

Phone Support

+1 250 432 9352

Speak directly with our team

Mon-Fri, 9AM-5PM EST

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Frequently Asked Questions

Quick answers to common questions

How quickly will I see results with Purrify?

Most customers notice a significant reduction in odors within the first few hours of application. The activated carbon begins trapping odor molecules immediately upon contact.

What's your return policy?

We offer a 30-day money-back guarantee. If you're not completely satisfied with Purrify, contact us for a full refund.

Do you offer bulk pricing for multiple cats?

Yes! Our 500g bulk size offers the best value for multi-cat households. We also have wholesale pricing available for pet stores and veterinarians.

What if my cat accidentally ingests some?

Activated carbon used in household filtration is biologically inert. Purrify is designed to stay mixed with the litter; monitor as usual and contact your veterinarian with any concerns.

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Business Hours

Monday - Friday

9:00 AM - 5:00 PM EST

Saturday

10:00 AM - 2:00 PM EST

Sunday

Closed

Our Location

Purrify Canada

109-17680 Rue Charles

Mirabel, QC J7J 0T6

Canada

We ship across Canada and offer local pickup in the Mirabel area.