Privacy Policy
Information We Collect
We collect information you provide directly to us, including name, email address, phone number, shipping address, billing information, and any other information you choose to provide. We also automatically collect certain information about your device and how you interact with our website.
How We Use Your Information
We use the information we collect to process orders, communicate with you, improve our products and services, personalize your experience, and send promotional communications (with your consent).
Information Sharing
We do not sell your personal information. We may share your information with service providers who help us operate our business (payment processors, shipping carriers), or when required by law.
- Payment processing and fraud prevention
- Order fulfillment and shipping
- Customer support services
- Marketing and advertising (with your consent)
Chat Conversations
When you use the chat assistant on our site, we store the messages you send and the assistant's replies so we can review conversations for product support and quality. We also record a hashed version of your IP address, your browser user agent, and the page that referred you. Chat transcripts are retained for 90 days and then deleted automatically.
Data Retention
We keep personal information only as long as we need it for the purposes described in this policy. Chat transcripts are deleted after 90 days. Order and account records are kept as long as required for accounting, warranty, and legal obligations. You can ask us to delete information about you at any time using the contact details below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to access, correct, delete, or restrict processing of your personal information. You may also object to processing and request data portability.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Last updated: May 2026