Terms of Service

1. Who these terms are between

Purrify is run by Purrify Management Inc., a company incorporated in British Columbia, incorporation number BC1318076, business number 784960007 BC0001. Our mailing address is 109-17680 Rue Charles, Mirabel, QC J7J 0T6, CA.

Wherever these terms say we, us or Purrify, that is the company they mean. Wherever they say you, that is whoever is using this site or buying from it.

If you do not accept these terms, please do not use the site.

2. Who may buy

You must be at least 18 to order, or older if the age of majority where you live is higher. If you are younger than that, someone old enough has to place the order.

You also need an address we deliver to. Today that means Canada and the United States.

3. Your account

You do not need an account to buy from us. If you make one, keep your details accurate and current.

Your password is yours to protect. Anything done through your account counts as done by you. Tell us right away if you think someone else got in.

4. Prices, currency and tax

Prices on the site are shown before tax. The sales tax for your province or state is added at checkout, so the total you approve is the total you pay.

Canadian orders are billed in Canadian dollars. United States orders are billed in US dollars. The currency shown at checkout is the currency your card is charged in.

Shipping is priced separately unless the product page says it is included. Your bank may add its own conversion or foreign transaction fee, and that one is between you and them.

Prices can change at any time. The price that counts is the one shown when you place your order.

5. Placing an order

When you pay, you are offering to buy. We accept that offer when we email you to say your order is on its way.

We take payment at checkout. If we end up unable to fill your order, we refund it in full and tell you why.

The delivery address is yours to get right. Check it before you pay, and tell us straight away if you spot a mistake.

6. When we can cancel an order

We can refuse or cancel an order if the item is out of stock, if a price or product detail was wrong, if we cannot ship to your address, if the payment looks fraudulent or unauthorised, or if the order breaks these terms.

If we cancel after taking your money, you get all of it back.

7. Shipping and delivery

We ship to Canada and the United States. Delivery times, shipping costs and tracking are set out on our shipping page.

Any delivery date we give is our best estimate, not a promise. Once a parcel is with the carrier, how fast it moves is out of our hands.

The parcel is our responsibility until it reaches you. If it arrives damaged, or it does not arrive at all, tell us within 14 days of the expected delivery date and we will sort it out with a replacement or your money back.

Shipping and delivery details

8. Returns and refunds

If Purrify does not work for you, we want you to get your money back. What is covered, how long you have, and how to ask are all on our return policy page, and that page is part of these terms.

If anything on this page and the return policy disagree, the return policy wins.

Return policy

9. Autoship subscriptions

Autoship bills and ships on a repeating schedule. The product page tells you how often, before you buy.

It renews on its own until you stop it, and we charge the payment method on file each time. If we ever change the price of a plan, we tell you before the next charge so you can cancel first.

Skip a delivery or cancel any time before the next billing date, from your customer portal or by emailing us. One email is enough. No fee, no phone call.

If a renewal payment fails, we may try it again and we may pause the plan until it goes through.

10. What Purrify is, and what it is not

Purrify is an odour-control additive you mix into cat litter. It is activated carbon, and its job is to trap litter box smell.

It is not a medicine, a supplement or a veterinary treatment, for you or for your cat. Nothing we publish is medical or veterinary advice. If your cat is unwell, call your vet.

It is not a litter, a disinfectant or a cleaning product, and it does not replace scooping.

Use it the way the bag and our safety page describe.

Safety information

11. No promise of a particular result

Litter, boxes, cats and homes all differ. We cannot promise a specific result, a specific number of days, or that every smell in your house will go.

What we do promise is our money-back guarantee. The return policy page sets out exactly what it covers and how to use it.

12. Product information and availability

We work hard to keep product details, photos, prices and stock levels right. Now and then something is wrong anyway.

If a price or a detail is clearly wrong, we can cancel the order and refund you rather than honour the mistake. We tell you before we do.

Products can be changed, restocked or discontinued at any time.

13. Reviews, photos and anything else you post

If you send us a review, a photo, a video or a comment, you are telling us it is yours to give and that it does not break anyone else's rights.

You keep owning it. You also give us permission to use it to show and sell Purrify, on the site, in emails, on social media and in ads, with your first name or handle if you gave one. That permission has no time limit and costs us nothing.

Ask us to stop and we will take it down from everything we control. We cannot pull back something already printed or already shared onward.

We can remove or refuse anything posted, and we do not have to explain why.

14. Using the site properly

Use the site to shop and to read. Do not use it to break the law, and do not post anything false, abusive, or somebody else's.

Do not try to reach accounts, orders or data that are not yours. Do not scrape or copy the site in bulk, run bots against checkout, probe our security, or interfere with how the site works for anyone else.

15. Our brand and our content

The Purrify name, logo, artwork, photos, words and page designs belong to us or to the people who licensed them to us. Buying from us hands none of that over.

You may not use our name or our logo without our written permission. Partners in our program have their own separate agreements covering what they may use.

16. Links to other websites

Some pages link out to sites we do not run. We do not control what is on them and we are not responsible for them. Once you leave, their terms and their privacy rules apply.

17. If we have to close your access

We can suspend or close your access if you break these terms or use the site to harm us or anyone else.

If that happens, your right to use the site stops right away. Orders you have already paid for are not affected.

18. You cover us for claims you cause

If someone brings a claim against us because of something you did, such as breaking these terms, breaking the law, or posting something that was not yours, you agree to cover our reasonable costs of dealing with it, including legal fees.

We will tell you about the claim promptly and give you the chance to be involved. Nothing here takes away rights your consumer law gives you.

19. The site is provided as it is

We work to keep the site accurate and available. We do not guarantee it will always be up, always be right, or always be free of anything harmful.

Where the law lets us, we give no warranties beyond the ones we state on this site. Where the law does not let us, and consumer law in several provinces does not, the protections it gives you still stand.

20. What we are responsible for, and what we are not

If we get something wrong, what we owe you is capped at what you paid us for the order the problem relates to.

We are not responsible for indirect losses that follow on from a problem, such as lost time, lost profit or lost data.

This cap does not apply to death or injury caused by our negligence, to fraud, or to anything the law says we cannot limit. Consumer law in Quebec and in other provinces gives you rights that cannot be signed away, and nothing on this page removes them.

21. Governing law

These terms are governed by the laws of British Columbia and the laws of Canada that apply there. That matches the two agreements our partners sign.

That choice does not strip you of anything. If you buy as a consumer, you keep every right your own province or state gives you, including the consumer protection law of Quebec, and you can still rely on it.

22. If we disagree

Email us first. Most problems are a misunderstanding, and we would rather fix it than argue about it. Tell us what happened and what you want.

If we cannot settle it, a claim goes to the courts of British Columbia, and we both accept that. If you bought as a consumer, you can also bring it wherever your own law lets you, which is usually where you live.

Either of us can still go to court quickly to protect intellectual property, and either of us can use small claims court.

23. If part of these terms fails

If a court finds one part of these terms unenforceable, that part is cut back to what the law allows, or dropped. The rest carries on.

If we do not enforce something straight away, we have not given it up.

24. These terms are the whole agreement

These terms, together with the policies they link to, are the whole agreement between you and us about this site and your order. They replace anything said earlier.

Partners in our program also sign their own agreements, which sit on top of these terms for that relationship.

25. Transferring these terms

We can transfer this agreement to another company, for example if the business is sold. Your rights do not change if we do.

You cannot transfer it to anyone else without our written agreement.

26. Changes to these terms

We update these terms as the business changes. The date at the top of this page tells you when we last did.

The version on this page when you place an order is the version that governs that order. Later changes do not reach back.

If a change is significant, we make that clear on this page, and where it affects an active subscription we tell you before your next charge.

Using the site after a change means you accept the new version.