Shipping & Returns
Fast, reliable shipping to your door. 30-day money-back guarantee on every order.
Shipping Options & Rates
Canada
One-Time Bags (50g & 120g)
3-7 business days
Flat $12.99 shipping
Quarterly Autoship (3 bags every 3 months)
One delivery every 3 months
Free shipping on every delivery
15g Trial
Shipping included in trial price
United States
One-Time Bags (50g & 120g)
10-20 business days
Flat $12.99 shipping
Quarterly Autoship (3 bags every 3 months)
One delivery every 3 months
Free shipping on every delivery
15g Trial
$7.99 US total, shipping included
How Shipping Works
Order Placed
We receive and process your order within 24 hours.
Order Shipped
You receive a confirmation email with your tracking number.
In Transit
Your package is on its way to you.
Delivered
Enjoy your Purrify products.
Returns & Guarantee
30-Day Money-Back
Not satisfied? Get a full refund within 30 days of purchase. We stand behind our product.
Free Returns
Return shipping is on us. Contact our support team and we will arrange a prepaid return label for you.
2-5 Day Delivery
Most Canadian orders arrive within 2-5 business days. US orders typically take 5-10 business days.
How to start a return: within 30 days with your order number. We will process your refund within 3-5 business days.
Shipping FAQs
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number on our website or the carrier's website to track your package in real time.
Do you ship internationally?
Right now, we ship to Canada and the United States. We're working on expanding to more countries.
What if my package is lost or damaged?
If your package does not arrive within the expected time or arrives damaged, please contact our support team within 14 days. We will investigate and help with the next step.
Can I change my shipping address after ordering?
We process orders quickly. If you need to change your address, contact us right away and we will do our best to update it before the package ships.