Purrify return policy

Purrify return policy: if you are not completely satisfied with the trial bag, a one-time bag or your first subscription shipment, you get your money back within 30 days of delivery. On the free trial bag, you also keep the bag.

30-Day Satisfaction Guarantee

If Purrify does not work in your home, you get your money back. On the free trial bag, you also keep the bag and nothing is shipped back. Email us within 30 days of delivery and we refund you in full. On the free trial bag, you keep the bag, so there is no trip to the post office.

Eligibility

To be eligible for a refund, the following conditions apply:

The refund request must be made within 30 days of the delivery date
A one-time bag or the free trial bag (Canada only) is covered for 30 days from delivery.
On a subscription, your first shipment is covered for 30 days from the day it is delivered. You get one window, counted from that first delivery.
On a prepaid year, your first shipment is covered for 30 days from the day it is delivered, in one window. If you ask within those 30 days, you get your whole yearly payment back and your remaining prepaid boxes are cancelled.
A proof of purchase such as an order confirmation email or receipt is required

Subscription Orders

Subscription renewals, the boxes that follow your first shipment, are not covered. Later deliveries of a prepaid year are not covered, even when one was delivered recently. Cancel anytime before the next billing date from your customer portal, or email us to skip a delivery or cancel. One email stops the next box - no fee, no phone call. If a subscription box arrives damaged or the wrong item is inside, that is always our problem to fix - see below.

How to Ask for Your Refund

Email or call our customer support team with your order number and tell us it did not work for you. You do not have to explain further. We take it from there.

Keep the Trial Bag

The free trial bag is yours to keep. There is no return shipping on it, and no restocking fee or shipping fee comes out of your refund.

Refund Timeline

Once we approve your refund, we process it within 5 to 7 business days. The refund is issued to your original payment method. Please allow an additional 3 to 5 business days for it to appear on your statement, depending on your financial institution.

Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us immediately. We will arrange a replacement or full refund at no cost to you, regardless of the 30-day window.

Questions?

If you have any questions about our return policy, please reach out:

Email:

Address: 109-17680 Rue Charles, Mirabel, QC J7J 0T6

Phone: 1 (450) 663-6773

Last updated: April 2026