Contact Support
We're here to help with product questions, orders, and day-to-day litter box concerns.
Waiting on a litter box that never arrived?
We're sorry you ended up here, but this is not the site you bought from. A scam store has been taking orders for cat litter boxes using our name. We sell an activated carbon litter additive, and we have never sold litter boxes.
The good news: you can usually get your money back. See our scam alert page for the steps.
Ordered from Purrify and something went wrong? Contact us here.
Choose How to Connect
Pick the option that feels easiest for you. Our team will take it from there.
Email support
A good fit for most questions
Phone support
Speak directly with our team
1 (450) 663-6773
Message us
Send a direct support email
Still need help?
Send us a note and we will get back to you as soon as we can. Clear, practical answers are part of the job.
Clear answers
Helpful replies for product, order, and odor-control questions.
Real people
Each message is reviewed by someone on the Purrify team.
Common Questions
Quick answers to questions we hear often.
?How long does shipping take?
Most Canadian orders arrive within 3 to 7 business days.
?Can I use Purrify around my cat?
Purrify uses activated carbon granules with no added fragrances or dyes.
?How do I use Purrify?
Sprinkle the granules over clean litter and mix lightly so the carbon can help trap odors.
Prefer to talk?
Available Monday to Friday, 9 AM to 5 PM EST
Call us if you want help choosing a format, checking on an order, or talking through what is happening in your litter box setup.
Business Hours
Our location
Purrify Canada
109-17680 Rue Charles
Mirabel, QC J7J 0T6
Canada
We ship across Canada from our Quebec location.
Mirabel, QC
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